NEW YORK &ndash; The 2011 racing season began with two major changes on the parimutuel landscape: The absence of New York City OTB for the first time in four decades and a sharp takeout increase in California starting Jan. 1. If you were handicapping which would be more costly to the racing industry, the shuttering of the nation&rsquo;s largest offtrack betting system would have seemed like the odds-on favorite.\r\nInstead, NYCOTB has vanished almost without a trace or much impact as if it were a 40-year bad dream. The California takeout, meanwhile, remains a hot issue at the Santa Anita meeting, where business is down &ndash; though no one seems able to agree exactly how much and why.\r\nNYCOTB has been the nation&rsquo;s leading bet-taker for a generation, handling nearly $1 billion annually in its best years. The overnight closure last month of dozens of parlors throughout the city, and the suspension of more than 20,000 telephone and Internet wagering accounts, seemed a cinch to spell disaster for the Aqueduct winter meet.\r\nIt&rsquo;s still a shame that there was an overnight abandonment of NYCOTB, caused by stubborn state lawmakers who tried to lard up a bankruptcy-agreement bill with questionable tax breaks for the state&rsquo;s five other OTB corporations. The original bill would have assigned the bankrupt NYCOTB&rsquo;s creditors &ndash; the largest of which are the state&rsquo;s tracks &ndash; the wagering accounts on a pro-rated basis instead of declaring a free-for-all in the market and would have kept the company in business.\r\nWhile some of that account wagering has undoubtedly leaked out of state, there has been surprising resilience among customers. NYRA&rsquo;s account-wagering and ontrack business have been closing the gap, thanks to some smart reactions, such as underwriting a bus service for stranded city residents, offering enticing NYRA Rewards promotions, and upgrading the presentation of the in-home signal on out-of-state races once NYRA&rsquo;s own racing is over for the day.\r\nWhile the NYCOTB closure has disappeared from public discussion, the California takeout increase continues to agitate some vocal fans and horseplayer groups, who claim to be laying off playing Santa Anita as a protest against the hikes. They have claimed victory, pointing to lower handle at Santa Anita. Track officials and state regulators dispute the size of the declines and their impact, saying that their lucrative ontrack business has been relatively stable and arguing that the Hollywood Park fall meeting was showing similar declines before the takeout increase took effect.\r\nRegardless of whose numbers are right, customers remain angry, and officials aren&rsquo;t helping things by the way they executed the increase and have defended it.\r\nThe schedule of increases was inconsistent: no change in the rates on straight wagering, a two-point jump to unusually high 22.68 percent takeout rate on exactas and doubles, and a three-point jump on exotics. The blended rate is now similar to New York&rsquo;s or Florida&rsquo;s. It also didn&rsquo;t help that the two ranking commissioners on the California Horse Racing Board called the old rates &ldquo;underpriced&rdquo; and claimed that racing needs to compete with the Lakers and Dodgers, not alternative forms of gambling with lower takeouts.\r\nNo one from the tracks or the board has explained the rationale for the nature of the increases or adopted a tone of regret about the supposed necessity of them. Asked for reaction to the situation last week, Santa Anita president George Haines said a committee was being formed to locate and hire an official spokesman on the issue.\r\nOfficials also could have leavened the increase by at least experimentally lowering takeout on some pools or on new bets. Santa Anita&rsquo;s sister track in Florida, Gulfstream Park, quietly raised its exotics takeout from 25 percent to 26 percent this year, the same as New York&rsquo;s and 2.32 higher than the new California rate. But it also put in new low-minimum pick-five and pick-six bets, at respective 15 percent and 20 percent takeouts, and have gotten 10 times as much positive reaction for the latter as complaints about the former.\r\nThe fan groups have their heart in the right place and are correct in arguing that takeout increases are always counterproductive because they provide at best a short-term bump before the inevitable plunge due to lower churn and customer dissatisfaction. Still, their efforts to make a statement have been blurred by a haphazard call to action: It&rsquo;s unclear when they wanted people to send a message about the issue, what pools they were targeting, and what specific countermeasures they would like the tracks and state to consider.\r\nIt does little good to keep lecturing people about how the optimal takeout rate is somewhere between 8 percent and 12 percent. There is zero chance that any track in California &ndash; especially in the absence of any hope for racetrack slots, which are going to begin in New York later this year and will probably come to Kentucky eventually &ndash; will reduce its takeout revenues by 50 percent in the hope that handle will double.\r\nWhat the tracks can do, however, is better explain their plight, rejigger the rates, and give something back to the players in the form of new and cheaper bets. It would at least be a start to telling those customers that they are heard and they are valued.