02/03/2015 6:28PM

Gisser: Racetrack food should go mainstream

Our Keith Gisser is hoping to find a Chipotle at the track in the near future.

The year was 2007 and my employers at Northfield Park were putting together plans for their state of the art Trackside Lounge. Intertwined with this $400,000 investment were numerous discussions about our food service operation. As I had several times previously, I suggested co-branding or even franchising for both the proposed food court (which ended up not happening), and the clubhouse dining room. Again, it was decided that my concept would not work and that was understandable. Sporting venues of all types had their own concessions and their own branding concepts. They did not generally partner with outside interests.

But we were starting to see a few inroads – arena Subway sandwich stands and stadium Pizza Hut Express stands were just two. Fast forward to today and we see nearly every sports venue partnering with local chefs and regional and national chains; except ours. For example, in Cleveland media darling Michael Symon has a B-Spot burger stand and a Bar Symon at the Q Arena, where the Cavaliers play basketball. Rocco Whalen, another well-known chef, has Rocco’s at the Q, and Quaker Steak and Lube, a wing chain that started in Sharon, Pennsylvania, has a concession stand and a sit down location. At Shea Stadium, err, Citi Field in New York, the Mets called on iconic brands like Nathan’s, Cascarino’s and Blue Smoke BBQ for casual dining, and partnered with Drew Nieporent, owner of the Myriad Restaurant Group, known for Nobu and Tribeca Grill, for upscale options.

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Meanwhile, while we have seen some tracks partner with regional hospitality groups (instead of the food service giants Aramark, Marriott Host and Sportservice) for their clubhouses for a better dining experience, we have not seen the same move on the casual or concession side.  The Meadowlands offers a food court, but the stands are generic. On the upscale end, Jeff Gural partnered with ARK Restaurants (Bryant Park Grill and DC’s Sequoia) and Michael Sinensky of Funbars.com (Village Pourhouse and Hudson Terrace), but kept the branding race-track themed rather than trading on the popular brand names of the partners.

The lack of branding in a clubhouse restaurant is understandable, although I continue to say that casual race-goers are more likely to try Texas Roadhouse at the Meadows than Bistecca, or head to Red Lobster at Northfield Park than to Lady Luck’s. Even the Olive Garden brand has a certain appeal that could draw new attendees. Hey, you gotta eat, and if we consider racing the live entertainment, instead of large screen TVs (or in addition), acoustic music acts or trivia, perhaps we could reach out to a segment that has not experienced harness racing.

Bistecca at the Meadows allows a view of the track, but that is not always the case when visiting racinos. Racetracks that have casinos or slots are often (relatively) underserved. Often the best restaurants do not provide a view of the track.  Mohegan Sun at Pocono, whose self-branded Pacers in the clubhouse gets high grades from me and just about anyone else you talk to, is great. But of the 19 dining options listed on its website, only two seem to be at the track.

Face it. A big problem is that fine dining at a racetrack is a logistical nightmare. Whereas a Texas Roadhouse can turn over a table three or four times between 6 PM and 11 PM, the racetrack goer arrives and stays at his table for almost the entire night. You might get a few latecomers, especially if Applebees at Hoosier Park offers late night appetizers, but at most you are going to turn the tables twice.

The other problem is the logjam, both for servers and in the kitchen, right around first-race post time. Every restaurant has a busy time, but the dynamic at a racetrack is different than it is at a free-standing or mall location. Therefore, you have higher labor costs (more servers needed) and then the extra help end up standing around after that major rush. But I still believe there could be a huge upside to outside branding these locations.

The issue that amazes me most of all is the lack of co-branding at concession and casual dining stands. These are in and out locations, without the logistical issues of the formal dining areas. 

Years ago Harry Stevens WAS the brand and you could get an amazing bowl of clam chowder at the Meadows concession stand. Aramark purchased Harry Stevens Concessions in 1994 and an era ended.

So why is that when the NFL, the NBA and MLB consistently partner with major casual chains, both regional and national, I am stuck eating non-descript pizza and hot dogs when I go to the racetrack? Come on. How cool would it be to eat Chipotle at Pompano Park, or the good local pizza at any track. There used to be a pizza joint across the street form Northfield that was unreal – among the best I ever had, and a place that horsemen would drive hours out of their way to hit. Romito’s at Northfield Park would have sold a ton of pies. So why don’t we see it? Is it lack of interest in ancillary income? Is it a lack of understanding of dining trends? Perhaps it is complacency that seems to have filtered into so many aspects of our sport? Or am I totally missing something?

I welcome responses from track management folks who read this. Now go cash. And hopefully buy yourself a good meal. See you next month.

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William Waters More than 1 year ago
I just got back from several days at Gulfstream Park. The concession stand food was awesome and reasonably priced. In fact, the Manhattan clam chowder was even better than the old Harry M. Stevens racetrack chowder, though the style was very similar. I also had the best ever Greek salad for only $8.
Dusty Nathan More than 1 year ago
All good ideas, Keith. The obvious difference between your examples is that there is 50,000 at the NFL game; 15 or 20 thousand at the NBA game, and thousands upon thousands at a Major League Baseball game. The giants in food are waiting in line to do a joint venture to service a captive audience of thousands at a major sporting event. Why would a McDonald's franchisee pay to serve 500 people at Aqueduct or 100 people at Chester? Racetrack operators could purchase franchises. Why would they give McDonalds $750,000 up front and 12.5 percent of the sales thereafter? They would literally never break even, and their franchise would have no resale value either. McDonald's usually requires "$750,000 of non-borrowed personal resources" before considering an application, according to its website. Taco Bell requires net worth of $1 million, while Burger King requires $1.5 million," according to a story on Business Insider. There are hundreds of franchises available for $10,000 or less. However those would be as generic as the the generic names you've observed at current track dining areas. Parx Racing has no franchises. But the casino has an Earl of Sandwich and a Chickie and Pete's. Nothing of those venues does as much business as the Parx casino generic, "Foodies." Read more: http://www.businessinsider.com/mcdonalds-franchise-owners-hold-meeting-2013-8#ixzz3R1aQCuig
William Waters More than 1 year ago
Very informative response, Dusty. I'm glad you are still on the planet. I always enjoyed your Courier-Post coverage of Garden State's harness racing.
Cliff Amyotte More than 1 year ago
Bring back the food and maybe the people will come...after all we eat at least 3 times a day.
Gary Schmidt More than 1 year ago
Very cerebral ideas, Mr. Gisser. I would be much, much more likely to go to any racetrack that served the REAL Romitos pizza, as in if Liz herself were there watching them bake it. I may not bet a race, but if Liz opens another pizzeria, she has one loyal customer.
N Lad More than 1 year ago
The Metro Deli at Tampa Bay Downs makes excellent, large sandwiches made to order in front of your eyes. The gentleman there makes the best sandwiches at any track in the business. It's odd when you can say save your appetite for the track. Skip a race that makes no appeal and eat lunch at Metro Deli.
Jon Shonk More than 1 year ago
For most tracks, this might have to be on weekends only. Still, would you rather have a bland $5.00 hot dog or say a Nathan's NY Dog for $8.00? Last time I had a hot dog at the track, it was 1/2 price day ($2.50) and I felt I would've been ripped off if it was $0.25. It took a long time (like most everything) for the horse racing industry to accept sponsorship advertising at the track, maybe your article will help them get on the ball and do this!
SamanthaJChin More than 1 year ago
Hi there, Dave Pasternack isn't the owner of Myriad Restaurant Group. Drew Nieporent is.
Derick More than 1 year ago
Thanks. This has been corrected.
Walt Gekko More than 1 year ago
NYRA had for several years (I have not be inside a NYRA track since the 2005 Belmont) among other Sbarro, Nathans and so forth. Some of why may be outside of big days declining interest but also in some cases these chains have parent companies that may be wary of being inside a racetrack because of also being in more conservative parts of the US where people frown on gambling and in some cases still have a 1950's mentality on it. That to me is a big obstacle these days.