08/29/2014 12:42PM

Delaware Park issues refunds after tote malfunction

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All wagers were refunded on the third race at Delaware Park on Thursday after a technical issue allowed betting to remain open after the race had started. The refunds totaled $148,376.

According to Chris Sobocinski, racing information coordinator at Delaware Park, it appears that everything was done correctly at the track but that the pools failed to close in a timely manner.

Following the race, the public was notified that there would be a “tote delay.” After about 10 minutes, it was announced that all wagers would be refunded. Consolation payoffs were made on the daily double that began in race 2 and the pick three that started in race 1.

The winner of the $15,000 maiden-claiming race, Cowboy Nekia, was 5-1 at post time. Those hurt the most by the refunds were fans who had winning tickets on the race and were only issued refunds and anyone who discarded losing tickets prior to the refund being announced.

The track’s totalizator company is Sportech PLC. Sportech’s East Coast hub is the Quantum Data Center in Mt. Laurel, N.J. According to a company spokesperson, who preferred to remain anonymous, “We are in the middle of investigating exactly what happened. We have all our key people looking into it, but it is possible that the investigation could take up to several days.”

This not the first time betting pools have been refunded at an East Coast racetrack in recent years due to tote issues.

In 2010, a race at Monmouth Park was run as a non-betting race after it was discovered while horses were warming up on the track that a tote malfunction would prevent the wagering pools from closing. The tote company in that instance was Scientific Games, which Sportech purchased in 2010.

In 2009, Penn National had pools close late on several occasions due to communication problems between the track and United Tote.

JoeyB More than 1 year ago
The tote system is a joke....time to get into exchange betting like England. Yoe can bet with the exchanges, the tote or a bookmaker at the track.
rahman Williams More than 1 year ago
More fire for anonymous lol
FESTUS ELROY More than 1 year ago
He's too busy searching for bugs in his house.
Joey Zangari More than 1 year ago
A similar thing happened to me at Delaware a number of years ago.......I had a long shot superfecta when a storm hit just after the race and knock out the tote board- the race was completed but they still only refunded my ticket. I haven't bet there since.........
Joe Pollard More than 1 year ago
With the exception of wagers made in prior races (doubles, pick 3's), every wager made should have been refunded. The only other avenue is to pay out on all wagers time stamped prior to the gate opening and keep the proceeds of all wagers after the gate opened. Do you think bettors would like that option more if they bet seconds late in good faith?
Steve More than 1 year ago
Once again the bettor gets dropped like a bad habit .how is it possible u don't pay out on winning tickets,when the race had no issues.Delaware has dropped to the lowest of lows with this move.Since I had the exacta a few times I am affected.The stewards probably had other tickets in the race.later on the card the same tote delay happened and payoffs ensued .other comments here are correct ,I will bet again,just not Delaware.Soon Delaware will go out of business and no one will miss them.
David More than 1 year ago
Always amazing how folks think the worst when tracks have computer malfunctions. I too have been burned by it. Yes, upsetting, but it happens and the rules are pretty clear as to what has to happen to protect all interests.Track didn't come out ahead on this.
harpharper . More than 1 year ago
The real problem is the gamblers. U all know this game is crooked. We know who the cheaters are, for the most part. You know the odds change after the race has started, up to a minute AFTER the gates have opened. You know horses are disqualified from purse money bc of a positive test, but no refunds on losing tickets of race involving said horse. We know ALL of these things and right now you're handicapping for tomorrow's races. You will be betting tomorrow. So will I. And that is the problem. Not the tote system.
. More than 1 year ago
they always punish the bettor in the United States. I'm tired of it, being screwed over poor odds, high takeout, and objections. In Europe I can bet get the current odds , if a Horse is taken down the bettor is not hurt. They connections lose their purse, not the bettor. Got taken down at Saratoga for the umpteenth time. , throw in this Delaware fiasco. I'm just playing the big days. 1. You can't get the best odds
Ron More than 1 year ago
I have been betting horses for over 50 years. I have seen everything that is possible at a track until Thursday. I have seen boat rides, riders falling off mounts to keep them from get in the money, I know that races are fixed, horses are juiced, stewards making decisions for their advantage and many more things. I still bet the horses because I like the feeling of the competing. What happened Thursday is just plain stealing and the worse case of bad decision making possible. oh yes, I did have a trifecta ticket. I am sure the patrons that had the seven were happy on their good fortune. Should not the tote company be responsible for lost revenue from paying the betters their right full pay-offs or your insurance carrier. Why punish the better and steal from them. If you want to bet on a sure thing. Bet on me never making a bet on any event in the state of Delaware That is a sure thing. I am seriously thinking about never betting horses again. Sincerely, Ron
Jack More than 1 year ago
They could have easily written software for the tote process to allow them to refund and remove tickets purchased after a certain time. This is a technological fact. These people (the management, tote company, etc..) do not think about these events even after they occur. This just proves that there is no advocate for the horse player. You are correct Ron... and so is Womack who correctly concludes they should have paid the Pick 3. Until they
Jack More than 1 year ago
Until they write the code that allows this to occur, they are just telling you that they are not interested in any but your money.
Jack More than 1 year ago
Until they write the code that prevents this from occurring... they are not interested in anything but your money. These ads make my screen jump and I'm posting before I've edited or am ready to. Sorry.
womack More than 1 year ago
I can understand refunds for that single race (win, exacta, trifecta, etc...) but I had the winning pick 3. That bet closed at the beginning of race 1. Should have been paid in full. What a joke!
Rob Tolliver More than 1 year ago
Didn't bet the race but I agree with you.